Terms & Conditions
Welcome to LuckyVibe.org (hereinafter “Platform”, “Website”, “Company”, “We”, “Us”, “Our”). By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General Information
1.1 Company Details: LuckyVibe.org is owned and operated by Vibe Interactive Ltd., a company registered under the laws of the Isle of Man, with registration number 987654 and registered address at 123 Casino Avenue, Douglas, Isle of Man. The Company is licensed and regulated by the Isle of Man Gambling Supervision Commission (license no. IMGS/2023/456).
1.2 Legal Responsibility: It is your responsibility to ensure that you are legally allowed to engage in online gambling within your jurisdiction.
1.3 Language Precedence: In case there are other language versions of these Terms available, the English version shall prevail.
2. Amendments to the Terms and Conditions
2.1 We reserve the right to amend these Terms and Conditions at any time. Significant changes will be communicated via email, but we recommend regularly checking this page for updates.
3. Eligibility and Player Responsibilities
3.1 Jurisdictional Restrictions: Players are only accepted from jurisdictions where online gambling is legal. It is the player’s responsibility to verify their eligibility.
3.2 Age Requirement: Only individuals who are at least 18 years old, or the legal age of majority in their jurisdiction, may use this Website.
3.3 Compliance: It is your duty to ensure that you act in accordance with your local laws when using the Platform.
3.4 Restricted Countries: Users from specific countries and territories are not permitted to play real money games. The detailed list is available on our Website.
4. Account Usage
4.1 Account Creation and Maintenance: Each player is permitted to create only one (1) personal account. You must register this account personally and ensure that all information provided during the registration process is accurate and up-to-date. The Platform reserves the right to perform routine checks on Player Accounts. If any discrepancies are found, accounts may be suspended or terminated.
4.2 Account Security: You are responsible for keeping your login credentials confidential. Sharing your account details with third parties is strictly prohibited. In the event of unauthorized access or if you suspect that your account has been compromised, you must notify us immediately. We are not liable for any losses incurred as a result of unauthorized use of your account.
4.3 Account Verification (KYC): To comply with regulatory requirements, we implement a Know Your Customer (KYC) process. You may be required to submit identification documents, proof of address, and payment method verification. Verification is essential for processing withdrawals. Failure to comply with verification requests may result in account suspension.
4.4 Account Limitations and Responsible Gaming: Players can set deposit, loss, and wagering limits to promote responsible gaming. These limits can be adjusted by contacting customer support. Self-exclusion options are available for players seeking a break from gaming activities. Contact support to activate self-exclusion features.
5. Deposits and Withdrawals
5.1 Deposits: The minimum deposit amount is 20 EUR or equivalent currency. All deposits must be made using payment methods registered in your name. Certain payment methods may carry additional fees, which will be displayed during the transaction process. Cryptocurrencies are accepted; however, deposit limits cannot be applied to crypto transactions. Consider using other methods if you wish to set limits.
5.2 Withdrawals: The minimum withdrawal amount is 25 EUR or equivalent currency. Withdrawal requests will be processed within 24 hours; however, bank transfers may take 3–7 banking days. Players must meet wagering requirements before withdrawals can be processed. Failing to meet these may result in additional transaction fees. The maximum withdrawal limit is 10,000 EUR/USD per week and 20,000 EUR/USD per month. Exceptions may apply to players with higher VIP status, subject to our discretion.
5.3 Withdrawal Verification: To protect against fraud, identity verification is required before processing withdrawals. Ensure your account details are accurate and verification documents are readily available. Withdrawal requests may be declined if discrepancies or fraudulent activities are suspected.
5.4 Third-Party Payments: Deposits and withdrawals must originate from accounts or payment methods registered in your name. Transactions from third-party accounts are not allowed and may result in confiscation of funds.
6. Game Availability and Restrictions
6.1 Some games may be unavailable in certain jurisdictions due to provider restrictions. Using VPNs to circumvent these restrictions is strictly prohibited.
7. Fees and Taxes
7.1 You are responsible for paying any applicable taxes on your winnings as per your local laws.
8. Liability Disclaimer
8.1 General Disclaimer: By using the Platform, you acknowledge and accept the risk of financial loss. Online gambling is a form of entertainment and should not be seen as a means of income. LuckyVibe.org is not liable for any financial, direct, or indirect damages arising from your use of the Website.
8.2 Technical Issues: The Platform is not liable for any interruptions, technical issues, or software defects that may limit access to the Website or games. This includes server malfunctions, system errors, or loss of internet connection.
8.3 Service Alterations: We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time. We are not liable for any losses resulting from such changes.
8.4 Indemnification: You agree to indemnify LuckyVibe.org, its employees, partners, and service providers from any claims, liability, damages, costs, and expenses arising from your use of the Platform or violation of these Terms.
9. Anti-Fraud and Security Measures
9.1 Anti-Fraud Policy: LuckyVibe.org has a zero-tolerance policy towards fraud. We employ advanced tools and techniques to detect and prevent fraudulent activities. Suspected fraud, including but not limited to collusion, use of stolen cards, and chargebacks, will result in account suspension and forfeiture of winnings.
9.2 Collusion and Cheating: Any attempt to collude with other players or cheat in any form is strictly prohibited. Players found engaging in such activities will face account termination.
9.3 Security Checks: Random security checks may be conducted to ensure the integrity of the Platform. You may be asked to provide additional verification documents during these checks.
9.4 Reporting Fraudulent Activity: If you suspect any fraudulent activity or breach of security, report it immediately to our support team. Failure to report known issues may result in liability for resulting damages.
9.5 Consequences of Fraudulent Behavior: Engaging in fraudulent behavior will result in account closure, reporting to relevant authorities, and recovery of any costs incurred by the Platform.
10. Dispute Resolution
10.1 All disputes shall be resolved through arbitration in the Isle of Man under local arbitration rules.
11. Complaints Procedure
11.1 Complaints must be submitted by the account holder directly to our customer service team. Only the account holder can initiate complaints.
12. Non-Transferability
12.1 Your account and any claims arising from these Terms are non-transferable to any other party.
Conclusion
By using our services, you agree to these Terms and Conditions. Please ensure that you understand them fully. If you have any questions, contact our support team for clarification.